Refund policy

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We do not offer refunds for change of mind. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund.You’ll also need the receipt or proof of purchase. Please note that due to the nature of some of the products, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

All products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process.

To start a return, you can contact us at amiraandco@hotmail.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipment costs are the responsibility of the buyer.

Please allow 1 week from when we receive your return or exchange to be processed. In cases of loss or breakage, replacement will be offered according to circumstances, a refund is not possible for faulty items.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us at amiraandco@hotmail.com within 7 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Exceptions / non-returnable items 
Please note that due to the nature of some of the products, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not offer refund/return/exchange on orders once shipped unless products inside the box are damaged when received. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.